Features of WebSelfStorage Business Platform

A Web based solution is critical for your business, no matter how large or small.

With WebSelfStorage you can manage your facility online, anywhere, anytime. You have full control of your facility, your rates, your business operations. Your operational efficiency will go through the roof and you'll be able to access your management reports, customer data, revenue details, current occupancy/delinquency, and more, all in real-time, even on your mobile phone!

Through U-Haul's reservation platform, exclusive to WebSelfStorage, you will also receive customers from the world's largest moving and storage reservation system without having to spend a single advertising dollar. Your facility will be connected to a vast retail network of Affiliates, over 17,000 locations, and in excess of 12 million customers, all for FREE!

With WebSelfStorage both you and your customers can truly benefit from the power of using web-based technology. Sign up today and discover how WebSelfStorage can help you run your facility more efficiently.

Discover The WebSelfStorage Business Platform today, or try a free demo and see how easy it can be to manage your self-storage business.

100% web-based, no need to install software on a specific system

100% web-based, no need to install software on a specific system

WebSelfStorage is a true web-based business platform. It is accessible through a browser and your facility's data and reports are readily available from anywhere, anytime. No longer do you have to rely on reports being faxed or emailed - they're at your fingertips 24/7! Authorized users can access crucial data/reports or operate the business without physically being at your location. WebSelfStorage is intuitive and easy to navigate. As long as you can click your way through the internet, you can click your way through WebSelfStorage as well.

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Fully integrated payment processing

Fully integrated payment processing

We offer the lowest rates in the industry starting at 1.29% with no hidden fees. No monthly statement fee, no third party merchants to work with, we handle it all in one location. Locations can accept all major credit and debit cards, as well as electronic check payments directly within the program. Take full advantage of U-Haul's processing features and save money daily with the lowest rates in the industry. Read more for further rate information.

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U.S.Rates
Credit Cards
Visa® & MasterCard®
Qualified Rate 1.29%
Partial Qualified Rate 1.69%
Non-Qualified Rate 1.99%
Per Transaction Fee $0.18
American Express® 3.15%
Discover® 2.25%
Chargeback Fee $0.00
Monthly Statement Fee $0.00
Manual Authorization Fee $0.00
Pin Based Debit
Processing Fee 0.89%**
Transaction Fee $0.18
Chargeback Fee $15.00
Monthly Statement Fee $0.00
Manual Authorization Fee $0.00
eCheck*
Processing Fee 0.00%
Transaction Fee $0.17
Chargeback Fee $3.00
Monthly Statement Fee $0.00
Monthly Minimum Fee $0.00
Canadian Rates
Credit Cards
Visa® & MasterCard® 1.88%
American Express® 2.60%
Discover® 1.36%
Chargeback Fee $0.00
Monthly Statement Fee $0.00
Manual Authorization Fee $0.00
Check
Processing Fee 0.00%
Transaction Fee $0.17
Chargeback Fee $3.00
Monthly Statement Fee $0.00
Monthly Minimum Fee $0.00

* Rates current as of November 2011.
** Total combined processing and transaction fees will not exceed $0.39 per transaction.

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Support

Free online technical support

WebSelfStorage users are granted FREE lifetime online tech support through LiveChat, as well as FREE phone support for 120 days after their activation. You can use the embedded chat function to ask one of our friendly and knowledgeable service team members any question. Experienced technicians are available to help you when you need it. They handle over 45,000 calls and 58,000 chats each year.

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WebSelfStorage offers technical support any way you want it - an online manual; intuitive help interface with help on every page; comprehensive FAQ's; telephone support available 24/7/365; or instant help with live chat online.

Live Chat Hours
  • Monday - Friday: 4:00am - 6:00pm
  • Saturday: 4:00am - 4:00pm
  • Sunday: 6:00am - 2:00pm

All times are listed as MST AZ time.

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Online payments and e-commerce integration

Online payments and e-commerce integration

Your customers have access to an online account called the Premier Customer Club. Through this feature they can pay their rent, review their payment history, print their receipts, receive emailed rent reminders, allow/lockout access users of their storage unit, sign up for Safestor Tenant Insurance, instant message the manager at the facility, and more. The online customer account allows you to have an online presence even when you don't have a website, and it allows you to take payments at any time of the day or night - without an employee's involvement.

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Customer letter management

Customer letter management

When you sign up as a U-Haul Self-Storage Affiliate, WebSelfStorage provides over two dozen letter templates to utilize within the program. The business platform generates letters for storage customers based on business rules as well as letter templates within WebSelfStorage. The letter templates are available to be edited and new templates added as needed, so they will truly suit the needs of your storage business.

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The letters can be set to generate for the customers as well as the alternate contact individuals on the accounts. Plus, they can be set to email to the customers if there is an email address on file. And, if needed they can be created manually for individual, groups or even all customers at once and printed or emailed as needed.

The history of letters and emails generated within WebSelfStorage is saved and is accessible even after a customer vacates the unit.

Additionally, mailing services such as Centralized Mail, Certified Return Receipt, and Restricted Delivery are available at a completely reasonable fee.

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Customer letter mailing service

Customer letter mailing service

Combined with the letter manager, mailing services are available for as low as the price of a 1st class stamp. Free up valuable employee time and provide more on-site service to your customers while saving on paper, ink, and labor costs. Our mailing service saves you time and money by reducing your printing costs and saving trips to the post office.

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  • Automated to ensure that EVERY letter goes out on time
  • Fully Integrated within the WebSelfStorage Business Platform; no Third-party involvement
  • No more trips to the post office
  • No more licking stamps
  • Electronic notification of mailing = PEACE OF MIND
  • All unclaimed letters/return receipts sent to your facility to better manage your customer accounts
  • No more worries about end-of-the-day mailing

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Integrated reservation system

Integrated reservation system

Fed by real time pricing and availability of your locations, our reservation system helps you get confirmed reservations from emove.com and uhaul.com. It's free to set up, and you only pay when you receive a reservation. Closest location to customer's needs ensures Affiliate neutrality. You can display your rooms, rates and upload pictures of your facility.

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Reservations by phone
  • Four million calls annually, 24 hours a day, 7 days a week, 365 days a year
  • Over 400 trained & experienced professionals
  • Multilingual – English, Spanish, French and more
  • Experience in renting over 130 million square feet of storage
  • Calls handled for over 17,000 locations
  • High value corporate clients
Reservations by internet
  • emove.com
  • uhaul.com
  • Over 100 million internet inquiries per year
  • Display pictures of your facility
  • List your features and benefits
  • Display driving directions
Integrated SafeStor tenant insurance

Integrated SafeStor tenant insurance

SafeStor Tenant Insurance creates an additional income opportunity and provides peace of mind for you and your customers. Offer your customers the lowest premiums and broadest coverage in the industry. By offering Safestor Tenant Insurance to your customers, you limit your liability for any damage or loss to customer belongings as the storage facility owner/operator.

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Many of the storage rental agreements today inform the customer that the facility owner is not responsible for damage or loss, but sometimes customers still try to make the storage facility responsible for their property. Your exposure to lawsuits and claims is dramatically reduced when your storage tenants are offered separate, optional insurance protection, even if they deny it.

Safestor Tenant Insurance pays you the highest administrative fee in the industry for every policy your customers purchase. The more customers who purchase Safestor, the more money you make. Plus you are paid automatically when the transaction is completed!

Safestor also gives you the opportunity to provide more options to your customers and a solution in the event of a loss. Better customer service means satisfied customers, which translates into more rentals for you!

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Interactive site map

Interactive site map

A site map is a visual representation of your facility. You can use the interactive site map feature within WebSelfStorage to manage your customers and units with just the click of a button. You can create one (or more site maps) via the site map tool. If you wish, the site map can act as your default login page, and it is color coded for quick visual information. Within the site map you can complete move-ins, payments, move-outs, transfers, add notes or photos, and anything else as you access customer accounts.

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Integrated contact center service

Integrated contact center service

When you're not available your calls will still be answered with a customized greeting, 24/7/365. With access to real-time inventory of your rooms, rates, and availability, our call center will take your customer reservations and payments then instantly transmit the funds to you electronically.

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Business reporting and accounting

Business reporting and accounting

WebSelfStorage has a tremendous amount of reports that are at your fingertips. They cover details on your Tenants, Units, Retail, Storage Rates, Financial, and Management. Reports are able to be viewed on screen, printed, emailed, or downloaded to excel/text/pdf. Many can be sorted in different manners, pulled for single dates or date ranges, and even consolidated for grouped reporting. WebSelfStorage also features a robust accounting interface that allows you to work with popular accounting programs like QuickBooks, Quicken, and Peachtree.

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After you set up your accounting programs to meet your business needs you can complete the accounting interface setup process for the designated package you work with which will allow you to:

  • Transfer transactions which impact bank balances (Cash Accounting)
  • Link the WebSelfStorage accounts to your accounting software accounts
  • Group the payment methods (cash, check, MasterCard, Visa etc.) into deposit groups to facilitate bank statement reconciliation

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Interfaces with a multitude of security gate systems

Interfaces with a multitude of security gate systems

WebSelfStorage interfaces with a multitude of security software that is commonly utilized within the self-storage industry. The WebSelfStorage gate interface sends change information from WebSelfStorage directly to your gate software program. It also sends signals regarding whether your customer is paid through or delinquent and allows or restricts access accordingly (based on your delinquency and lien business rules within WebSelfStorage). If you are running more than one security software at your property, you can even interface with multiple gate software systems within the WebSelfStorage gate interface.

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WebSelfStorage currently interfaces with the following security gate systems*
  • Axcys – Global Electronics
  • Cardax
  • Demco
  • Digigate 102
  • Digigate 700
  • Digigate 700 v5.8*
  • DoorKing v5.5
  • DoorKing v5.6
  • DoorKing v6x
  • DoorKing v6x w/Windows7
  • GatEase!
  • GatEase! II
  • Mace/Net2
  • Manual Entry
  • MiniMax
  • Modern Witness 2000
  • MSTC Gate Manager (DOS)
  • MSTC Security Mgr
  • MSTC Security Mgr v2.31
  • Multiple gate systems
  • PTI Falcon
  • Quikstor
  • Sentinel (WinSen)
  • Sentinel 301A/303A
  • Storlogix
  • StorLogix w/PayExpress
  • Unikey v5.0.4
  • Wham
  • WMS

*Note that some gate software providers may charge a fee to interface with another self storage management software. Please contact your provider directly for details.

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Automatic customer payments

Automatic customer payments

The auto payment process is used to automatically authorize and record your customer's credit card payment or record an eCheck auto debit from their bank account. The auto payment process will seek payment for any amount that has accrued on your customer's account. There are no buttons to push to initiate the auto payment process and nothing to manually manipulate - WebSelfStorage will simply handle the auto payments for your location each day.

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There are several reports designed to aid you in your auto payment endeavors, including the Auto Payment Customers report which lists all of your customers set up on this automatic payment feature, the Expiring Credit Cards report which lists all credit cards on file and includes their expiration date so you can help your customers plan ahead, and the Failed Auto Payments report that informs you of the reason that a credit card on auto pay did not process.

There are mechanisms in place to efficiently handle returned eChecks and their reversed payment along with re-posting charges on the customer account, as well as continuously failed credit card auto payments and removing the customer from the auto payment service. All WebSelfStorage Users at your location are informed of pertinent actions necessary to take in these instances.

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Audit trail

Audit trail

Every User within WebSelfStorage should be set up with a unique login and password. You can have as many Users as you like and you can customize the User Types, as well as the Privileges assigned to those User Types. When you customize the assigned privileges you are creating your own controls unique to your organization. This enables you to pare down or expand privileges as you see fit.

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There are also reports within WebSelfStorage that house information regarding which Users completed given actions. There is a Who Did What report, a Contract History report which details actions that occur on a customer account from accessing to saving the account, a Manual Fees report, a Waived Delinquency Fees report, a Login History report, a Write Offs report, a Charges/Discounts Given report, and more. The WebSelfStorage reports provide you with a plethora of detail regarding the activity within WebSelfStorage.

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Remote rate management

Remote rate management

Since WebSelfStorage is a web-based business platform for self-storage facilities, managing the rates within the system is available to be done remotely, without ever needing to be at the establishment. You can manage your rates in a multitude of ways within the platform. You can elect to change your street rates and either impact your occupied units or alter them for vacant units only. Plus, you can choose to alter your rates unit by unit which then allows you to select each unit individually and assign new rates as needed.

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There are mechanisms within WebSelfStorage that allow you to set certain parameters to either automatically change rates when your size codes hit certain levels, or just notify you of the opportunities based on those occupancy/vacancy levels. Plus, you can schedule automatic rate increases for specified intervals based on the number of days since the move in or since the last increase.

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Charges and discounts

Charges and discounts

WebSelfStorage enables you to set up various discounts, specials, concessions, fees, and services that can be added to the storage accounts. You may select from preset industry standard charges and discounts or customize your own to meet your business needs. They can be set to singular occurrences or planned for continuous or time-frame driven approaches.

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Discounts and specials or concessions that you are offering can also be set to display on the reservation page for your facility provided on the internet. Customers can find the special offerings established at your facility. They can also be quoted the special offerings when calling through the sales and reservations phone line or when connected to the U-Haul Contact Center a service provided exclusively to WebSelfStorage users.

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Marketing and communications

Marketing and communications

WebSelfStorage enables self storage owners/operators to target your marketing efforts by pinpointing the source of your customers. WebSelfStorage allows you to see real-time data on where your customers are coming from when renting a room, which of your facility's features they enjoy the most, and more. Using the marketing tools available within WebSelfStorage, you can increase the efficiency of your advertising campaigns.

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Some of the marketing tools available within WebSelfStorage include
  • Customer Mapping Tool - Allows you to better identify potential customers and save money on advertising.
  • Marketing Survey - Know more about your customers— where they are coming from, how they found out about your facility, and more!
  • Zip/Postal Analysis Report - Informs you of quantities, totals, and percentages of your customers in particular postal codes.
  • Flexible Charges and Discounts Module - Enables you to offer site-specific marketing promotions.
  • Online specials/promotions - Allows you to promote specific specials as needed, up to date and real-time.
Perform retail sales

Perform retail sales

WebSelfStorage has tools to easily manage your retail inventory and sales. The retail module allows you to have an integrated point-of-sale system and complete transactions with a storage customer account or separately for walk-in-customers. It allows you to track your inventory and order history, identify your top-selling items, simply processing retail returns, and offer discounts on your retail items.

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Auction management

Auction management

WebSelfStorage provides tools and reports to schedule and process auctions of units. Within WebSelfStorage you can schedule the auction date and assign units to the scheduled auction based on their delinquency and last payments. Letters will generate for customers scheduled for auction (these letters can be sent through the U-Haul mailing service - see Customer Letter Management above). After the auction takes place you can record the auction proceeds and expenses, and the system can generate a final letter as needed and you will complete the move out. For locations that need to, the unit inventory and value of goods can be recorded as well.

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Consolidated and grouped reporting for multi-facilities

Consolidated and grouped reporting for multi-facilities

When you have two or more locations utilizing WebSelfStorage, they can be connected under one organizational umbrella. While they will function and be listed separately online through U-Haul's reservation platform, when they are joined under the same organization and a User has organizational access, some features that can be accessed while logged in to any facility include customer accounts, reports, management menu sections, site maps, and more.

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There are quite a few reports that can be consolidated or rolled up for the organization. Plus you can assign locations to different regions or groups and roll the reports up for the grouped facilities as well.

Additionally, when a User has organizational access they are able to toggle between facilities using the drop down selection on the home page of their WebSelfStorage account.

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Fraud prevention and data security

Fraud prevention and data security

Your data is safe and secure in WebSelfStorage with bank level data security, including SSL, industry-standard security functions, and 128 bit encryption. You'll feel the peace of mind that over 3,000 Affiliates currently experience within the U-Haul Self-Storage Affiliate Network. WebSelfStorage features multiple local and remote backups, an in-house data center which ensures maximum security, unauthorized access prevention since you assign your users the appropriate access levels for your needs, employee fraud detection through transaction tracking and built-in audit trails (see Audit Trail above), and WebSelfStorage is PCI data compliant.

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FREE lifetime upgrades

FREE lifetime upgrades

All system updates for WebSelfStorage are FREE, which means your facility will never pay for upgrades again. Through the web-based technology that WebSelfStorage uses, updates are instant and do not require anything to be installed or files to be downloaded to your computer - resulting in zero downtime for your business. Additionally, your feedback on the business platform is valuable and through an online suggestion box, you can send instant feedback to the development team. With this feedback, updates and enhancements are made based on the feedback from actual WebSelfStorage users.

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Data conversion services

Data conversion services

Are you using an old, outdated program to run your business? No problem! There are several ways to convert your data to WebSelfStorage. You can save time and let the U-Haul Conversion Team do the work for you for a minimal fee. They will transfer your unit numbers and sizes, along with your customer data - including the original move in date, paid through date, and any outstanding balances or credits on the account.

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Alternatively, you can save money and even learn to use the program better by preparing and documenting your facility operations along with your customer information manually. Besides entering the business rules that govern your establishment, your promotional discounts, letter templates, and such, you will also plug in your storage product, rates, and customers. Entering the data manually has no additional cost to you.

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Instant messaging

Instant messaging

Send and receive Instant Messages (IMs) to your employees and within your organization. You can effortlessly communicate in real-time with WebSelfStorage users from anywhere in the world. With IMs there are no busy signals, it's available 24 hours a day, and it's faster than email. You can send "to do" lists or check up on your storage facility's activity. You will even have the opportunity to receive IMs from your customers (see Online Payments & e-Commerce Integration). The IM functionality allows you to send and receive secure and fully screened messages within the private U-Haul Self-Storage Affiliate Network.

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Built in "to do" reminders

Built in "to do" reminders

The WebSelfStorage "To Do Reminders" feature allows you to setup messages to be displayed at certain times to serve as reminders for yourself or others at your location. The messages will display in a pop-up box at the pre-assigned time, to the person specified by the creator of the message. Reminders can be set for any location and user within your own organization, and can be set as a one time reminder or a repetitive reminder such as daily, weekly, monthly, every number of months, annually, etc.

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 Mobile accessible

Mobile accessible

WebSelfStorage is accessible on any phone with a capable web-browser, at webselfstorage.com/mobile. The site is optimized for iOS devices (iPhone/iPad/iPod touch), Android devices, WebOS devices, and newer BlackBerrys. Through the WebSelfStorage mobile version you will find an abridged version of some of the most used areas within the platform, such as the Daily Summary, Cash Drawer Payment Summary, Facility Utilization, Upcoming Events, and Room Availability.

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Self-storage insider forum

Self-storage insider forum

Through the U-Haul Self-Storage Affiliation you have access to the largest online self-storage community! It includes ALL U-Haul Self-Storage Affiliates and is the largest online community in the self-storage industry. Within the self-storage insider forum you can exchange valuable storage management tips, swap ideas, and get advice from self-storage owners, operators, and managers. This forum includes your self-storage peers as well as experts from the U-Haul Self-Storage community.

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Cut your self-storage facility costs and fill your rooms faster. Discover the power of WebSelfStorage today.

Increase your operational efficiency and maximize your profits by using the industry's first integrated Internet solution for all of your reservation, point-of-sale, facility management, and operational needs.

Just $44.95* per month.

*U-Haul dealers save an extra $10 per month!

WebSelfStorage